HomeCovid-19 Information

 

As of 2 April 2020

 

Continue to wash your hands often, and in the event you can’t, use hand sanitizer, preferably one that contains at least 60% alcohol.


Effective immediately, the local area for leave and pass is defined as the 50-mile radius around Goodfellow AFB, Texas, until further notice. This policy will be continually evaluated.

BASE ACCESS

In an effort to protect all personnel at Goodfellow AFB, Tier 2 Limited Base Access is now in effect. This tier dictates the following:

TIER 2 (Mission Essential): Only personnel designated by their unit commander as mission essential and integral to mission continuation will be granted access to the installation. New visitor pass requests will be permitted for official business only and must be submitted through a sponsoring Group Commander for validation. All Veterans Identification Card (VIC) holders and military retirees are temporarily restricted from base access unless for official business.

Under Tier 2 the following guidelines will be implemented:

  • The North Gate will be closed until further notice
  • Mission essential personnel, who are integral to mission continuation, and on-base residents and their dependents will be granted access to the installation through the south gate
  • Mission essential services such as AAFES, Commissary, and Dining Facility Employees will use their common access cards or defense biometric identification cards to access entry through the south gate
  • Active duty and their dependents are authorized temporary access to the AAFES and Commissary facilities to purchase necessities.
  • Visitor passes will only be granted for official business and require group commander approval
  • All Veterans Identification Card (VIC) holders and military retirees are temporarily restricted from base access unless for official business.
  • All mission essential contractor personnel must enter through the commercial vehicle inspection area

PUBLIC HEALTH EMERGENCY

Effective immediately, the 17th Training Wing Commander has declared a public health emergency.

All Goodfellow AFB military personnel are ordered to limit their movements outside of travel to and from Goodfellow. Although the movements of DoD civilian employees and contractors cannot be limited, it's strongly encouraged for them to adhere to this order. Members may also leave their residence for essential needs. Exercising outside is also permitted - and encouraged. When exercising outside, guidelines on social distancing with people outside your household must be adhered to. All other movements are prohibited.

HPCON

HEALTH PROTECTION CONDITION (HPCON) CHARLIE

The Secretary of Defense has directed Health Protection Condition (HPCON) Charlie to combat the spread of COVID-19 across the Department of the Air Force and our local communities. 

  • Continue essential missions with required manning

  • Maximize telework - only conduct in-person mission essential meetings that require the fewest personnel

  • Limit access to installation for official business

  • Limit off-base travel to movement to/from work, grocery and hospital/medical needs

  • Adhere to strict hygiene (no hand shaking, frequent hand-washing, clean common-use items)

  • Implement social distancing (limit in-person meetings, socials and mass gatherings)

  • Only Active Duty and their dependents will be authorized use of the Commissary and Base Exchange during this time

  • HPCON C measures are mandatory for service members and are highly encouraged for DoD civilian and contractor employees, and family members. These measures are required to ensure the continued health and safety for our Goodfellow Air Force Base service members, civilians and families. More information is available in DOD Instruction 6200.03, Public Health Emergency Management.

POTUS Conference call

April 1, 2020 President of the United States Donald J. Trump participated in a conference call with service members and their families. Listen to a recording here:

POTUS Conference Call 

The appearance of hyperlinks does not constitute endorsement by the Air Force, or the Department of Defense, of the external Web site, or the information, products or services contained therein.

SERVICES/FACILITIES

*Social Distancing - Remaining out of crowded settings, avoiding mass gatherings, and maintaining distances (approximately 6 feet) from others when possible. No more than 10 people in one area.

MEDICAL

Do you have a fever, cough, or shortness of breath and been exposed to someone who has been recently quarantined for the Coronavirus or has been tested positive for the Coronavirus? If you or a family member believe you might be infected with COVID-19, use one of the following options BEFORE going to the Goodfellow Clinic: the appointment line at (325) 654-3149 during duty hours; the TRICARE Nurse Advice Hotline, after duty hours, at 1-800-874-2273, option 1; or use the TRICARE Online (TOL) Secure Messaging.

ONLY go to the hospital or ER if you meet the following criteria: You have come in contact with someone who is infected or suspected of being infected, or you have recently traveled to China, Korea, Italy or Kuwait AND you have a fever of 100.4 or higher AND you are showing symptoms of a lower respiratory disease.

Prevention:

  • Avoid close contact with anyone showing symptoms of respiratory illness (fever, cough, difficulty breathing)

  • Wash your hands for at least 20 seconds before and after preparing food, eating, and touching your face

  • If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol

  • Cover your nose and mouth with a tissue when you cough or sneeze, throw the tissue away immediately and wash your hands
     

For TRICARE beneficiaries, please only utilize TRICARE in-network emergency and urgent care centers to avoid out-of-pocket costs.  Shannon and Community both offer in-network services. 

Active Duty Care

As of Monday, March 30, 2020, in-house care at the 17th MDG will be restricted to active duty and active duty family members (acute care only).

In-house care is defined as a face-to-face visit with a medical provider and access to ancillary services to include the pharmacy.

Beneficiaries that are not Active Duty or Active Duty family members, to include our retiree and TRICARE Plus beneficiaries who need acute care during this time, can contact their primary care manager through the medical group appointment line.

17th MDG provider teams will maximize the use of virtual appointments and telehealth to assess the need of patients and, when a face-to-face visit is needed, will direct the beneficiary to a TRICARE-approved urgent care center in the community.

Retirees, Family Members and TRICARE Plus Beneficiaries

Retirees, their family members and TRICARE Plus beneficiaries will not be able to access the 17th MDG pharmacy beginning Monday, March 30, 2020, until further notice.

Requests for refills through the automated refill line or through TRICARE Online will be transferred to a local TRICARE-approved pharmacy of the beneficiaries’ choosing. The 17th MDG pharmacy will remain open until 8 pm on Thursday, March 26th and again on Friday, March 27th to allow extra pick-up time for patients.

Acute Care Clinic

Additionally, Monday, 30 March 2020, Ross Clinic will transition to an acute care clinic only.  All routine care will be suspended. Provider teams will maximize the use of virtual appointments and telehealth to assess the need of patients and when a face-to-face visit is needed, will book an appointment for the patient at the 17th MDG.

Elective Surgeries and Procedures

The DoD has announced that all military and dental treatment facilities will postpone elective surgeries for 60 days. If you have any questions please contact your PCM team.

Pharmacy

MILITARY PHARMACY SERVICES DURING THE COVID-19 PANDEMIC

In order to maintain patient and personnel safety, we are taking actions as prescribed by Health Protection Condition (HPCON) Risk Levels and health officials’ guidance and will adjust our pharmacy operations as necessary.

Goodfellow AFB is currently HPCON C with Tier 2 Access.

YOUR OPTIONS FOR PHARMACY SERVICES

In order to limit exposure, the overarching best course of action for beneficiaries is to switch prescriptions to TRICARE Pharmacy Home Delivery. By switching, you can get up to a 90-day supply of most medications safely and conveniently delivered to your home (please note that quantity limits apply, laws for mailing certain medications such as controlled substances vary state-by-state, and co-pays apply for non-Active Duty beneficiaries).

To switch to home delivery and transfer your prescription, go to Express Scripts mobile app or online at militaryrx.express-scripts.com/home-delivery. If your military pharmacy is operating, you can also call and speak with your military pharmacy for ways to switch your prescription to home delivery or retail.

For those who need their prescriptions urgently, you can access up to three, 30-day supplies of medications at retail network pharmacies (up to three copays apply). If you have an active prescription on file at a military pharmacy, ask your retail pharmacist to contact your military pharmacy to make a transfer. In the event the transfer cannot be coordinated, you may need to call your prescriber to obtain a prescription that you can take to the pharmacy of your choice.

Copayments are directed by statute and the Department of Defense (DoD) cannot waive them.

TRICARE Network Pharmacies for San Angelo

COMMONLY ASKED QUESTIONS

What is being done about prescriptions since they cannot be picked up or filled at the Goodfellow Clinic?

Beneficiaries may request medication refills through Express Scripts, Secure Messaging, visiting a local network pharmacy or by calling the Goodfellow Pharmacy at 325-654-3101. Since it is unknown how long Goodfellow access will be limited to Tier 2, we strongly encourage the use of Express Scripts.

I still have refills left, how do I pick up my medications?

If you have refills left on your medication, please bring your bottles or a list of your medications to any local network pharmacy (CVS is not included). We encourage you to consider using locations with a drive-through pharmacy. Please tell them you wish to transfer your prescription from Goodfellow AFB.  The pharmacy tech will call the Goodfellow Pharmacy and request the transfer of medications.

Express Scripts

The 17 MDG encourages the use of Express Scripts. By signing up, beneficiaries can receive important notices, have medication delivered to their home, and sign up for automatic refills. Should you have any questions or concerns about your individual situation, Express Scripts pharmacists are available 24/7 to answer questions, offer counseling and support, and assist with prescription orders.

Telephone: 877-363-1303; Online: https://www.tricare.mil/pharmacy

Network Pharmacy

Do you need a prescription right away, or unable to get to a military pharmacy? Please visit the TRICARE Network Pharmacy site to learn more.

Telephone: 1-877-363-1303; Online: https://www.tricare.mil/CoveredServices/Pharmacy/FillPrescriptions/Network

The 17 MDG Ross Clinic Pharmacy

If you have any questions about your local prescriptions, please feel free to call the Goodfellow Pharmacy at 325-654-3101.

I called to transfer my medications via my PCM or Express Scripts, how long will it take for them to be ready?

It can take up to 48 hours for prescriptions to be ready. If your scripts are not available within 48 hours, please contact the Pharmacy or provider (if the script was for a new medication).

I called the pharmacy and they told me I needed to reach out to my Primary Care Manager (PCM). How do I reach my PCM?

Due to limited access to the Goodfellow Clinic, beneficiaries may either call the Appointment Line at (325) 654-3149 or send their provider a message through Secure Messaging.

What is Secure Messaging?

Secure Messaging is a TRICARE online service that allows you to message your PCM without having to pick up the phone or wait on hold.

Register Here: https://identity.tolsecuremessaging.com/Registration?language=en#/registrationhome

I have to obtain my prescriptions from a network pharmacy, will I have a copayment?

Copayments will apply. Please check with your network pharmacy provider about medication availability and copayments. For cost information, please visit: https://tricare.mil/costs

FINALLY, WE THANK YOU

We understand the impact of reduction of pharmacy services has on beneficiaries and we do not take it lightly. Please recognize that this is a very dynamic situation and conditions will continue to change. We will make risk-based decisions which are fully informed by health experts, senior leaders and government leaders from local to national levels. We will remain as transparent as possible.

As we monitor the latest updates and information regarding COVID-19, we are taking measures to do our part in flattening the curve of this global outbreak.  It is essential that we take precautionary measures to protect you and our healthcare teammates as we preserve our fighting force.

Important Links

Facebook: AFMS – Goodfellow – 17th Medical Group (@AFMSGoodfellow17thMedicalGroup)

Air Force Medical Service

 

SOCIAL MEDIA/WEBSITE/APP

Follow Goodfellow Air Force Base (@17thTrainingWing) on Facebook for updates via social media.

You can also find current information on the website as well as the AF Connect app. Once you download the app, add “17th Training Wing” to your Favorites and click on the “COVID-19” section in the top left.

For information on changes to volunteer opportunities check the Volunteering page.

Health Protection Measures

Installation Access TIER Levels

COVID-19 Links