HomeCovid-19 Information

 As of 1 July 2020

 

Continue to wash your hands often, and in the event you can’t, use hand sanitizer, preferably one that contains at least 60% alcohol.


Effective immediately, the local area for leave and pass is defined as the 300-mile radius around Goodfellow AFB, Texas, until further notice. Any travel beyond 50 miles requires squadron/unit commander approval, this includes Dallas, Austin and San Antonio. This policy will be continually evaluated.

RETIREE/VETERANS ID CARD ACCESS

All Veterans Identification Card (VIC) holders, military retirees and their dependents, will be able to access Goodfellow AFB every Wednesday and Friday to receive services at the Ross Clinic Pharmacy, and shop at the Commissary and Exchange. 

  • Pharmacy Services Wednesdays and Fridays from 1-4 P.M. The Ross Clinic will only have curbside pick-up and patients must request prescriptions Tuesdays and Thursdays between 9 a.m. and 2 p.m. 
  • Exchange and Commissary are available Wednesdays and Fridays from 1-7 P.M. Social distancing and face mask wear are required. 
  • The legal office is resuming legal assistance services, including notaries and powers of attorney, for retirees and their dependents May 27 on Wednesdays and Fridays, from 1-3 p.m., by appointment only. Space is limited and appointments are required. A mask or other protective face covering is mandatory. Active duty/reserve, guard on orders, and their dependents will still be prioritized and may continue to walk-in for notaries and powers of attorney during regular duty hours, 7:30 a.m. – 4:30 p.m. For more information, or to make an appointment, please contact the legal office at 325-654-3203.

Thank you for your continued patience and understanding. Goodfellow values the service and sacrifices of our retirees. This gradual restoration prioritizes the health and safety of our workforce, and all those dependent on base services.


BASE ACCESS

In an effort to protect all personnel at Goodfellow AFB, Tier 2 Limited Base Access is now in effect. This tier dictates the following:

TIER 2 (Mission Essential): Only personnel designated by their unit commander as mission essential and integral to mission continuation will be granted access to the installation. New visitor pass requests will be permitted for official business only and must be submitted through a sponsoring Group Commander for validation. All Veterans Identification Card (VIC) holders and military retirees are temporarily restricted from base access unless for official business.

Our military retirees are our longest serving members of our community.  Our debt and our commitment to them runs deep and they remain a key consideration in most every installation decision.

Under Tier 2 the following guidelines will be implemented:

  • Starting July 2, the North Gate will be closed until further notice.
  • North Gate Operational Hours:
         Dates:  Monday - Friday 
         Hours:  6 a.m. -8:30 a.m. (inbound and outbound traffic) 
                     11 a.m. - 1:30 p.m. (inbound and outbound traffic) 
                     3:30 a.m. - 6 p.m. (outbound traffic only)
  • Mission essential personnel, who are integral to mission continuation, and on-base residents and their dependents will be granted access to the installation through the south gate
  • Mission essential services such as AAFES, Commissary, and Dining Facility Employees will use their common access cards or defense biometric identification cards to access entry through the south gate
  • Active duty and their dependents are authorized temporary access to the AAFES and Commissary facilities to purchase necessities.
  • Visitor passes will only be granted for official business and require group commander approval
  • All Veterans Identification Card (VIC) holders and military retirees are temporarily restricted from base access unless for official business.
  • All mission essential contractor personnel must enter through the commercial vehicle inspection area

PUBLIC HEALTH EMERGENCY

Effective immediately, the 17th Training Wing Commander has declared a public health emergency.

All Goodfellow AFB military personnel are ordered to limit their movements outside of travel to and from Goodfellow. Although the movements of DoD civilian employees and contractors cannot be limited, it's strongly encouraged for them to adhere to this order. Members may also leave their residence for essential needs. Exercising outside is also permitted - and encouraged. When exercising outside, guidelines on social distancing with people outside your household must be adhered to. All other movements are prohibited.

HPCON

HEALTH PROTECTION CONDITION (HPCON) BRAVO

  • Strict hygiene (No handshaking, wipe common-use items)
  • If exposed, self-isolate (Wear mask or remain home)
  • Avoid contaminated water/food or risk areas
  • Communicate personal risk and symptoms
  • Follow social distancing procedures (avoid large gatherings, keeping six feet distance from others)

SERVICES/FACILITIES

  • AFRC, M-F 0800-1600. Call 325-654-3893 or email fsc.programs@us.af.mil for more information or to make an appointment. Emergency financial assistance through afas.org call 325-654-5167 or 1848. The MFLC program cannot provide face-to-face support. General MFLC call 325-232-4600. Child Youth Behavior-MFLC call 325-232-9992. 
  • Arts & Crafts, retail to go, for service email goodfellowartscrafts@gmail.com 
  • Auto Hobby, Sat/Sun 0700-1500. 5 customer limit.
  • Bowling Center, Fri 1700-2100, Sat 1400-2100, Sun 1200-1800. 20 customer limit. Drinks and snacks available.
  • Burger King, Drive thru only/to-go
  • CDC, Currently enrolled children of mission essential working parents only.Call for information 325-654-3239.
  • Chapel, Religious Services are being streamed. Please check out our Facebook page “GoodfellowChapel” for more information. Counseling is still available during the day at the chapel 0730-1630 M-F and a Chaplain can be reached at any time phone or text at 325-261-9788.
  • Civilian Personnel Office, M-F 0730-1630, by appointment only.
  • Commissary, Effective 10 April, all DeCA employees and patrons MUST wear a face covering when entering, working or shopping in any DeCA Commissaries or facilities. Some items limited per customer. 
  • Cressman DFAC, M-F 0430-1800; Breakfast 0430-630; Lunch 1030-1300; Dinner M-F 1600-1800. Meals to-go highly recommended; use social distancing, stay no longer than 15 mins.
  • Education Center, M-F 0900-1500. Call for information 325-654-3314
  • Equipment Rental, online to-go ordering email 17fss.fswo.odr@us.af.mil 
  • Event Center, Ballroom official functions only, 25 customer limit. Doolittle Lounge open with a max occupancy of 30. Game room, Fri-Sat 1700-Midnight, 25 customer limit.

  • Finance, Mon, Wed, Thur, Fri 0800-1530, Tues 0800-1700 and 0800-1100 on Third Thursday. Permanent party In-processing will be Mon, Tues, and Thur @1000.
  • Fitness Assessment Cell, official fitness assessment testing cancelled through 30 September 2020.
  • Legal, Notary and Power of Attorney services walk-in only 0730-1630 for active duty/guard/reserve on orders only. Legal assistance by appointment only, active duty are priority. Will services for active duty only. Tax Center, closed. The legal office is resuming legal assistance services, including notaries and powers of attorney, for retirees and their dependents May 27 on Wednesdays and Fridays, from 1-3 p.m., by appointment only. Space is limited and appointments are required. A mask or other protective face covering is mandatory. Active duty/reserve, guard on orders, and their dependents will still be prioritized and may continue to walk-in for notaries and powers of attorney during regular duty hours, 7:30 a.m. – 4:30 p.m. For more information, or to make an appointment, please contact the legal office at 325-654-3203.
  • Library, M-F 0900-1500, 25 customer limit. 
  • Lodging, 24/7 operations, indefinite pause accepting Space A reservations.
  • Mathis Fitness Center, closed. Exterior facilities, Alpha Warrior rig, running track, football field and Mathis Beach open-air fitness center open.
  • McGarr Pool, open for students and bldg. 700 residents only, Fri. 1630-2000, Sat/Sun. 1100-2000. Maximum occupancy of 31 people in place. 
  • MPF, out-processing by appointment only.
  • NAF Accounting, M-F 0730-1630.
  • NAF HR Office, M-F 0730-1630, by appointment only 325-654-5275/6
  • Outdoor Recreation Camp, Mon-Sun 0900-2000, Marina, water rentals, small pavilions, 50 customer limit. No more than 5 people in a group (exemption families of same household). GAFB Rec Camp will be closed July 4-12 in alignment with State and City guidance.
  • Postal Service Center, Mon 0900-1800, Sat 1000-1500
  • Rec Camp Pool,1200-1930, open to permanent party and families, Maximum occupancy of 31 people in place. GAFB Rec Camp will be closed July 4-12 in alignment with State and City guidance.
  • School-Age, open only to children of mission essential working parents.
  • Smoothies-N-Things, To-go food only
  • Subway, To-go only
  • Western Winds DFAC, M-F 0600-1930; Sat/Sun 0700-1930; midnight meal 2330-0100.  Meals to-go highly recommended; use social distancing, stay no longer than 15 mins

  • Ross Clinic has transitioned to single point of entry
  • Ross Clinic providing acute care only & will greatly expand use of virtual appointments & telehealth options until further notice
  • In-house care (to include pharmacy) is restricted to Active Duty and their family members
  • For most recent updates, please visit our Facebook “AFMS Goodfellow 17th Medical Group”

*Social Distancing - Recommendation is still to limit crowded settings, avoid mass gatherings, and maintain physical distance (approximately 6 feet) from others when possible.  Leaders in charge of public events must minimize sources of close contact to the most reasonable extent possible.

MEDICAL

Do you have a fever, cough, or shortness of breath and been exposed to someone who has been recently quarantined for the Coronavirus or has been tested positive for the Coronavirus? If you or a family member believe you might be infected with COVID-19, use one of the following options BEFORE going to the Goodfellow Clinic: the appointment line at (325) 654-3149 during duty hours; the TRICARE Nurse Advice Hotline, after duty hours, at 1-800-874-2273, option 1; or use the TRICARE Online (TOL) Secure Messaging.

ONLY go to the hospital or ER if you meet the following criteria: You have come in contact with someone who is infected or suspected of being infected, or you have recently traveled to China, Korea, Italy or Kuwait AND you have a fever of 100.4 or higher AND you are showing symptoms of a lower respiratory disease.

Prevention:

  • Avoid close contact with anyone showing symptoms of respiratory illness (fever, cough, difficulty breathing)

  • Wash your hands for at least 20 seconds before and after preparing food, eating, and touching your face

  • If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol

  • Cover your nose and mouth with a tissue when you cough or sneeze, throw the tissue away immediately and wash your hands
     

For TRICARE beneficiaries, please only utilize TRICARE in-network emergency and urgent care centers to avoid out-of-pocket costs.  Shannon and Community both offer in-network services. 

Goodfellow Ross Clinic

As of Monday, March 30, 2020, face-to-face care at the 17th MDG will be restricted to Active Duty and their dependents (acute care only). Provided below

Personnel Under Restriction of Movement (RoM)/ Return to Work

All members who have been under Restriction of Movement (to include medically-directed isolation and quarantine) need to be medically evaluated before returning to work.  If you have completed 14 days of RoM, on the 15th day report to the tent in front of the 17 MDG Clinic at 8:00 am, M-F.  Please bring ID and arrive on time; screenings will conclude at 8:30 am.  If your 14 day of RoM occurs on the weekend, present the next duty day, not before. Individuals assessed as no longer showing risk of COVID-19 will be cleared to report to duty the following morning.  If personnel are showing signs of coronavirus, they will receive additional medical care.  Please call the 17 MDG Appointment Line with any questions.

Retiree and TRICARE Plus beneficiaries

Retirees, their family members and TRICARE Plus beneficiaries will not be able to access the 17th MDG pharmacy beginning Monday, March 30, 2020, until further notice.  Despite limited access to base, your providers at the 17 MDG and our network providers are still continuing to provide support to our beneficiaries using non-traditional measures such as telephone appointments, virtual appointments and through TRICARE Secure Messaging.

Please contact your primary care manager through the medical group appointment line or Secure Messaging.

Important Information

17 MDG Appointment Line, M-F 7 am – 4 pm: (325) 654-3149

Nurse Advice Line (for use after duty hours): (800) 874-2273 or (325) 654-3149, option 1

Facebook: AFMS – Goodfellow – 17th Medical Group (@AFMSGoodfellow17thMedicalGroup)

Air Force Medical Service

 

PHARMACY

THE 17 MDG ROSS CLINIC PHARMACY SERVICES DURING THE COVID-19 PANDEMIC

For questions about your local prescriptions, please call the Goodfellow Pharmacy at (325) 654-3101.

In order to maintain patient and personnel safety, we are taking actions as prescribed by Health Protection Condition (HPCON) Risk Levels and health officials’ guidance and will adjust our pharmacy operations as necessary.

Active Duty and Dependents

Express Scripts

The 17 MDG encourages the use of Express Scripts. By signing up for Express Scripts beneficiaries can receive important notices, have medication delivered to their home, and sign up for automatic refills. Copayments are directed by statute and the Department of Defense (DoD) cannot waive them.

Telephone: (877) 363-1303

Online: www.militaryrx.express-scripts.com/home-delivery

Network Pharmacy

Do you need a prescription right away, or unable to get to a military pharmacy? Visit the TRICARE Network Pharmacy site to learn more. Telephone: 1-877-363-1303

Online: https://www.tricare.mil/CoveredServices/Pharmacy/FillPrescriptions/Network

Curbside Pharmacy for Retirees & Their Dependents

Pharmacy Call Ahead Hours: 9:00 am – 2:00 pm Tuesday and Thursday

Pharmacy Curbside Hours: 1:00 pm to 4:00 pm Wednesday and Friday

Pharmacy Phone: (325) 654-3101

The Pharmacy is closed on Holidays & Family Days. Services may be limited on Training Days.

The curbside Pharmacy has been carefully designed to ensure social distancing procedures are in place while providing needed pharmaceutical services.

The Goodfellow Pharmacy has begin operating a Curbside Pharmacy pickup for retirees and their dependents. The Pharmacy curbside pick-up will be located behind the Goodfellow Clinic and signage will direct traffic.

Retirees and their dependents will need to get a new prescription from their provider and have it sent to the Goodfellow Pharmacy. The Patient will need to call the Goodfellow Pharmacy to activate their new prescription. The Pharmacy line will be available to retirees and their dependents from 9:00 am – 2:00 pm every Tuesday and Thursday. Patients may begin calling (325) 654-3101 to activate their prescriptions on Tuesday May 19 at 9:00 am. Prescriptions will not be activated outside of these hours. Curbside pick-up will be open Wednesdays and Fridays from 1:00 pm until 4:00 pm.

How to Obtain a Prescription

  1. Contact your provider to obtain a new prescription.  Prescription transfers will not be accepted.
  2. Call the Pharmacy (325) 654-3101 from 9:00 am – 2:00 pm every Tuesday and Thursday (closed on Holidays and Family days * THIS SERVICE WILL NOT AVAILABLE ON 21 and 22 MAY 2020
  3. The Pharmacy team will enroll you in the Pharmacy Notification System (this is required)
  4. Once notified via text message, your prescription will be available at the next scheduled time for curbside pick-up between 1:00 pm and 4:00 pm every Wednesday and Friday.
  5. Beneficiaries are required to wear masks when picking up medication at Goodfellow and are prohibited from exiting the vehicle when visiting the Curbside Pharmacy.

Please note, the ability to fill scripts or access to the Curbside Pharmacy will not be available outside of designated hours.

Transferred Prescriptions

At this time, the Goodfellow Pharmacy cannot transfer any prescriptions that were sent off base to another pharmacy. If you would like prescriptions filled at Goodfellow, please contact your provider’s office and have them write a new prescription when your medications are due to be filled. Please do not have your provider’s office send a new prescription to us until there is only 25% remaining of your current prescription. 

If your doctor’s office has sent the Goodfellow Pharmacy a prescription, please call the pharmacy during the designated times, Tuesday and Thursday from 9:00 am to 2:00 pm, to activate your prescription and to notify the pharmacy you are ready to pick up the prescription. 

Pharmacy Notifications

If you do not receive notification that your prescription is ready, please do not show up to the curbside pick-up.  Curbside slots are reserved for “ready” to pick-up scripts only. Please call the Pharmacy during the designated call-in-hours on Tuesday and Thursday from 9:00 am-2:00 pm to check the status of your prescription(s).

Controlled Substances

Currently, due to the COVID-19 virus the Goodfellow Pharmacy will not accept any paper prescriptions to be filled. All controlled substances written by off base providers will have to be filled either through Express Scripts or an off-base pharmacy.

1 Week *ONLY* Hold

The Pharmacy will hold all prescriptions for one week. If your medications are not picked up within a weeks’ time, you will have to reactivate your prescription over the phone.

Paper Prescriptions

Currently, due to the COVID-19 virus the Goodfellow Pharmacy will not accept any paper prescriptions to be filled. All controlled substances written by off base providers will have to be filled either through Express Scripts or an off-base pharmacy.

Allocation of Rights for Pick-up

Other individuals may pick-up prescriptions on your behalf, however we ask that they bring in our signed consent form or bring your ID with them. Please contact the Pharmacy for instructions on obtaining the consent forms.

Staying Informed

Follow Goodfellow Air Force Base (@17thTrainingWing) on Facebook for updates via social media.

You can also find current information on the website as well as the AF Connect app. Once you download the app, add “17th Training Wing” to your Favorites and click on the “COVID-19” section in the top left.

For information on changes to volunteer opportunities check the Volunteering page.

COVID-19 Links


Face Covering Guidance

Installation Access TIER Levels

Health Protection Measures

COVID Resiliency