HomeCovid-19 Information

 As of 16 September 2020

 

Continue to wash your hands often, and in the event you can’t, use hand sanitizer, preferably one that contains at least 60% alcohol.


Effective immediately, the local area for leave and pass is defined as the 300-mile radius around Goodfellow AFB, Texas, until further notice. Military members may travel up to 300 miles from Goodfellow without command approval, but may not travel through or to a hot spot without unit commander approval. This policy will be continually evaluated.

RETIREE/VETERANS ID CARD ACCESS

All Veterans Identification Card (VIC) holders, military retirees and their dependents, will be able to access Goodfellow AFB every Wednesday and Friday to receive services at the Ross Clinic Pharmacy, and shop at the Commissary and Exchange. 

  • Retirees and their dependents can call in their prescriptions at (325)654-3101 on Monday/Tuesday/Thursday from 9 A.M.-2 P.M. Curbside Pharmacy Pick-up on Wednesdays & Fridays are from 1-3 P.M. Services may be limited or unavailable during Federal Holidays and AETC Family Days.
  • Exchange and Commissary are available Wednesdays and Fridays from 1-7 P.M. Social distancing and face mask wear are required. 
  • The legal office retiree/dependent power of attorney/notary services will be offered from 1-3 P.M. on Wednesdays and Fridays. These services are by appointment only; no walk-in services will be provided. A mask or other protective face covering is mandatory. For more information, or to make an appointment, please contact the legal office at 325-654-3203.

Thank you for your continued patience and understanding. Goodfellow values the service and sacrifices of our retirees. This gradual restoration prioritizes the health and safety of our workforce, and all those dependent on base services.


BASE ACCESS

In an effort to protect all personnel at Goodfellow AFB, Tier 2 Limited Base Access is now in effect. This tier dictates the following:

TIER 2 (Mission Essential): Only personnel designated by their unit commander as mission essential and integral to mission continuation will be granted access to the installation. New visitor pass requests will be permitted for official business only and must be submitted through a sponsoring Group Commander for validation.All Veterans Identification Card (VIC) holders and military retirees are temporarily restricted from base access unless for official business.

Our military retirees are our longest serving members of our community.  Our debt and our commitment to them runs deep and they remain a key consideration in most every installation decision.

Under Tier 2 the following guidelines will be implemented:

  • North Gate Operational Hours
             Dates:  Monday - Friday 
             Hours:
                        5:30 a.m. - 8:30 a.m. (inbound and outbound traffic)
                        3:30 p.m. - 6 p.m.

                        Closed weekends, holidays, and down days
     
  • Mission essential personnel, who are integral to mission continuation, and on-base residents and their dependents will be granted access to the installation through the south gate
  • Mission essential services such as AAFES, Commissary, and Dining Facility Employees will use their common access cards or defense biometric identification cards to access entry through the south gate
  • Active duty and their dependents are authorized temporary access to the AAFES and Commissary facilities to purchase necessities.
  • Visitor passes will only be granted for official business and require group commander approval
  • All Veterans Identification Card (VIC) holders and military retirees base access is limited to Wednesdays and Fridays for the Ross Clinic Pharmacy, BX, and the Commissary
  • All mission essential contractor personnel must enter through the commercial vehicle inspection area

PUBLIC HEALTH EMERGENCY

Effective immediately, the 17th Training Wing Commander has declared a public health emergency.

All Goodfellow AFB military personnel are ordered to limit their movements outside of travel to and from Goodfellow. Although the movements of DoD civilian employees and contractors cannot be limited, it's strongly encouraged for them to adhere to this order. Members may also leave their residence for essential needs. Exercising outside is also permitted - and encouraged. When exercising outside, guidelines on social distancing with people outside your household must be adhered to. All other movements are prohibited.

HPCON

HEALTH PROTECTION CONDITION (HPCON) BRAVO

  • Strict hygiene (No handshaking, wipe common-use items)
  • If exposed, self-isolate (Wear mask or remain home)
  • Avoid contaminated water/food or risk areas
  • Communicate personal risk and symptoms
  • Follow social distancing procedures (avoid large gatherings, keeping six feet distance from others)

SERVICES/FACILITIES

  • AFRC, M-F 0800-1600. Call 325-654-3893 or email fsc.programs@us.af.mil for more information or to make an appointment. Emergency financial assistance through afas.org call 325-654-5167 or 1848. The MFLC program cannot provide face-to-face support. General MFLC call 325-232-4600. Child Youth Behavior-MFLC call 325-232-9992. 
  • Arts & Crafts, to-go/curbside service only. for service email goodfellowartscrafts@gmail.com or call x3237
  • Auto Hobby, Sat/Sun 0700-1500. 5 customer limit.
  • Bowling Center, M-F 1030-1330, Fri 1700-2100, Sat 1400-2100, Sun 1200-1800. 20 customer limit. Drinks and snacks available.
  • Burger King, drive thru only/to-go
  • CDC, currently enrolled children of mission essential working parents only.Call for information 325-654-3239.
  • Chapel, Religious Services are being streamed. Please check out our Facebook page “GoodfellowChapel” for more information. Counseling is still available during the day at the chapel 0730-1630 M-F and a Chaplain can be reached at any time phone or text at 325-261-9788.
  • Civilian Personnel Office, M-F 0730-1630, by appointment only. 325-654-4959/3330 or goodfellowstaffing@us.af.mil (email is more effective).
  • Commissary, All DeCA employees and patrons MUST wear a face covering when entering, working or shopping in any DeCA Commissaries or facilities. Some items limited per customer. 
  • Cressman DFAC, M-F 0430-1800; Breakfast 0430-630; Lunch 1030-1300; Dinner M-F 1600-1800. Meals to-go highly recommended; use social distancing, stay no longer than 15 mins.
  • Crossroads, M-F 1700-1900, Sat-Sun 1200-1900, 35 customer limit. Social distancing, masks required, temperature checks and closing every 2 hrs. for cleaning. Please bring games, controllers or movies as these items will not be checkout. 
  • Education Center, M-F 0900-1500. Call for information 325-654-3314
  • Equipment Rental, Contact 17fss.fswo.odr@us.af.mil for Curbside service. 325-654-5643
  • Event Center, Ballroom official functions only, 45 customer limit. Doolittle Lounge, Fri-Sat 1700-Midnight, 60 customer limit. Game room, Fri-Sat 1700-Midnight, 25 customer limit. All rooms open 1700-midnight.

  • Finance, Mon, Wed, Thur, Fri 0800-1530, Tues 0800-1700 and 0800-1100 on Third Thursday. Permanent party In-processing will be Mon, Tues, and Thur @1000.  Finance Questions? Finance has gone virtual. Contact us @ Air Force Comptroller Services Portal (CSP). CAC login required.
  • Fitness Assessment Cell, official fitness assessment testing cancelled through 30 September 2020.
  • Legal, Notary and Power of Attorney services A mask or other protective face covering is mandatory. Power of attorney/notary services for active duty and guard on orders will only be offered on Thursday from 1100-1300. Retiree/dependent power of attorney/notary services will be offered from 1300-1500 on Wednesdays and Fridays. These services are also by appointment only; no walk-in services will be provided. All legal assistance consultations with an attorney will be conducted virtually via telephone. Active duty who are deploying will receive priority. Please call 654-3203 to schedule an appointment and if you are deploying, mention this information when making your appointment.
  • Library, Tue-Sat 0900-1500, 25 customer limit. 
  • Lodging, 24/7 operations, indefinite pause accepting Space A reservations.
  • Mathis Fitness Center, closed. Exterior facilities, Alpha Warrior rig, running track, football field and Mathis Beach open-air fitness center open.
  • McGarr Pool, open for students and bldg. 700 residents only, Fri. 1630-2000, Sat/Sun. 1100-2000. Maximum occupancy of 31 people in place. 
  • MPF, Type 1 transactions (presence not required) via email and/or phone only. Type 2 transactions (presence required), by appointment only. Type 1 transactions: EPRs/OPRs, decorations, retirements, separations, reenlistments, extensions, DEERS updates, BAH waivers, Student assignments actions pre-final out-processing, Permanent party assignment actions pre-final out-processing, all other transactions not listed at Type 2 transactions. Type 2 transactions: Student final out-processing (including reclassification), Permanent party final out-processing, Common Access Cards (CAC), retirement and separation final out only
  • NAF Accounting, M-F 0730-1630.
  • NAF HR Office, M-F, appointment only, 0730-1630, 325-654-5275/5276
  • Outdoor Recreation McGarr Pool, open Fri, 1630-2000; Sat/Sun, 1100-2000, to students and residents of Bldg 700 ONLY (31 customer limit) Lap Swim Tue-Thu 1100-1300 (Open to all Base Personnel)
  • Outdoor Recreation Camp, Fri-Sun 0900-2000, Marina, water rentals, small pavilions, 50 customer limit. No more than 5 people in a group (exemption families of same household, 31 customer limit). 
  • Postal Service Center, Mon 0900-1800, Sat 1000-1500
  • Rec Camp Pool, Fri-Sun 1200-1930, open to permanent party and families, Maximum occupancy of 31 people in place. 
  • School-Age, open only to children of mission essential working parents.
  • Smoothies-N-Things, To-go food only
  • Subway, To-go only
  • Western Winds DFAC, M-F 0600-1930; Sat/Sun 0700-1930; midnight meal 2330-0100.  Meals to-go highly recommended; use social distancing, stay no longer than 15 mins

  • Ross Clinic has transitioned to single point of entry
  • All non-active duty patients can still expect all encounters to begin with a message to their provider team (via the appointment line or secure messaging), where patients will be offered face to face appointments when it is clinically indicated.
  • For most recent updates, please visit our Facebook “AFMS Goodfellow 17th Medical Group”

*Social Distancing - Recommendation is still to limit crowded settings, avoid mass gatherings, and maintain physical distance (approximately 6 feet) from others when possible.  Leaders in charge of public events must minimize sources of close contact to the most reasonable extent possible.

MEDICAL

Do you have a fever, cough, or shortness of breath and been exposed to someone who has been recently quarantined for the Coronavirus or has been tested positive for the Coronavirus? If you or a family member believe you might be infected with COVID-19, use one of the following options BEFORE going to the Goodfellow Clinic: the appointment line at (325) 654-3149 during duty hours; the TRICARE Nurse Advice Hotline, after duty hours, at 1-800-874-2273, option 1; or use the TRICARE Online (TOL) Secure Messaging.

ONLY go to the hospital or ER if you meet the following criteria: You have come in contact with someone who is infected or suspected of being infected, or you have recently traveled to a hot spot AND you have a fever of 100.4 or higher AND you are showing symptoms of a lower respiratory disease.​

Prevention:

  • Avoid close contact with anyone showing symptoms of respiratory illness (fever, cough, difficulty breathing)

  • Wash your hands for at least 20 seconds before and after preparing food, eating, and touching your face

  • If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol

  • Cover your nose and mouth with a tissue when you cough or sneeze, throw the tissue away immediately and wash your hands
     

For TRICARE beneficiaries, please only utilize TRICARE in-network emergency and urgent care centers to avoid out-of-pocket costs.  Shannon and Community both offer in-network services. 

Goodfellow Ross Clinic

Face-to-face care at the 17th MDG will be restricted to Active Duty and their dependents (acute care only). 

Personnel Under Restriction of Movement (RoM)/ Return to Work

All members who have been under Restriction of Movement (to include those placed on RoM by individual unit commanders due to deployment/re-deployment/PCS, as well as medically-directed isolation and quarantine) need to be medically evaluated before returning to work.  On the 12th day of RoM, please report to the tent in front of the 17 MDG Clinic for testing and then again—on day 14—for test results/clearing for duty. If any of the days occur on the weekend, present the next duty day, not before. Individuals assessed as no longer showing risk of COVID-19 will be cleared to report to duty the following morning.  If personnel are showing signs of coronavirus, they will receive additional medical care.  Screening in the MDG tent starts at 8:00 A.M., Mon-Fri.  Please bring ID and arrive on time; screenings will conclude at 8:30 am. Please call the 17 MDG Appointment Line with any questions.

Retiree and TRICARE Plus beneficiaries

Despite limited access to base, your providers at the 17 MDG and our network providers are still continuing to provide support to our beneficiaries using non-traditional measures such as telephone appointments, virtual appointments and through TRICARE Secure Messaging. 17th MDG Pharmacy has implemented curb-side pick-up for retirees and their family members – specific instructions are available in the “Pharmacy” section below.

Please contact your primary care manager through the medical group appointment line or Secure Messaging.

Important Information

17 MDG Appointment Line, M-F 7 am – 4 pm: (325) 654-3149

Other ways to communicate with your primary care team remain accessible:

  • To send a message to your provider you can utilize Secure Messaging via app.tolsecuremessaging.com or www.TRICAREonline.com
  • If you need medical advice or need to speak with a medical professional the Nurse Advice Line (NAL) is available at 1-800-874-2273
  • In an emergency situation (life, limb, eyesight or broken bone) please dial 9-1-1 or go to the nearest emergency room attached to a hospital
  • Pharmacy services are between 7:30 a.m. – 4:30 p.m. for Active Duty and their dependents only. Retirees and their dependents must continue to utilize the curbside pharmacy.

Nurse Advice Line (for use after duty hours): (800) 874-2273 or (325) 654-3149, option 1

Facebook: AFMS – Goodfellow – 17th Medical Group (@AFMSGoodfellow17thMedicalGroup)

Air Force Medical Service

 

PHARMACY

THE 17 MDG ROSS CLINIC PHARMACY SERVICES DURING THE COVID-19 PANDEMIC

For questions about your local prescriptions, please call the Goodfellow Pharmacy at (325) 654-3101.

In order to maintain patient and personnel safety, we are taking actions as prescribed by Health Protection Condition (HPCON) Risk Levels and health officials’ guidance and will adjust our pharmacy operations as necessary.

Active Duty and Dependents

Express Scripts

The 17 MDG encourages the use of Express Scripts. By signing up for Express Scripts beneficiaries can receive important notices, have medication delivered to their home, and sign up for automatic refills. Copayments are directed by statute and the Department of Defense (DoD) cannot waive them.

Telephone: (877) 363-1303

Online: www.militaryrx.express-scripts.com/home-delivery

Network Pharmacy

Do you need a prescription right away, or unable to get to a military pharmacy? Visit the TRICARE Network Pharmacy site to learn more. Telephone: 1-877-363-1303

Online: https://www.tricare.mil/CoveredServices/Pharmacy/FillPrescriptions/Network

Curbside Pharmacy for Retirees & Their Dependents

Retirees and their dependents will also be able to call in prescriptions on Monday.

The curbside pickup will be moving to the south end of the medical clinic. Please follow the signs to the pickup location where a pharmacy team member will assist you.

NEW POLICY: The pharmacy will start accepting paper prescriptions from off base providers starting Wednesday, Sep. 2. Patients can drop off paper prescriptions during our curbside pickup hours on Wednesdays and Fridays from 1-3 p.m. Paper prescriptions dropped off to the pharmacy will NOT be ready for same day pickup. Goodfellow pharmacy will require a 24 hour turnaround time for all paper prescriptions that are dropped off. Therefore, if a prescription is dropped off Wednesday during the curbside hours, they will not be able to pick up the medication until Friday during the next pickup window.  

Pharmacy Call in Hours (325-654-3101) : Monday/Tuesday/Thursday from 0900-1400. 
Curbside Pharmacy Pick-Up Hours: Wednesdays & Fridays from 1300-1500.
Pharmacy services may be limited or unavailable during Federal Holidays and AETC Family Days.

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Pharmacy Call Ahead Hours: 9:00 am – 2:00 pm Tuesday and Thursday

Pharmacy Curbside Pick-up Hours: 1:00 pm to 3:00 pm Wednesday and Friday

Pharmacy Phone: (325) 654-3101

The Pharmacy is closed on Holidays & Family Days. Services may be limited on Training Days.

The curbside Pharmacy has been carefully designed to ensure social distancing procedures are in place while providing needed pharmaceutical services.

The Goodfellow Pharmacy has begin operating a Curbside Pharmacy pickup for retirees and their dependents. The Pharmacy curbside pick-up will be located behind the Goodfellow Clinic and signage will direct traffic.

Retirees and their dependents will need to get a new prescription from their provider and have it sent to the Goodfellow Pharmacy. The Patient will need to call the Goodfellow Pharmacy to activate their new prescription. The Pharmacy line will be available to retirees and their dependents from 9:00 am – 2:00 pm every Tuesday and Thursday. Patients may begin calling (325) 654-3101 to activate their prescriptions on Tuesday May 19 at 9:00 am. Prescriptions will not be activated outside of these hours. Curbside pick-up will be open Wednesdays and Fridays from 1:00 pm until 3:00 pm.

How to Obtain a Prescription

  1. Contact your provider to obtain a new prescription.  Prescription transfers will not be accepted.
  2. Call the Pharmacy (325) 654-3101 from 9:00 am – 2:00 pm every Tuesday and Thursday (closed on Holidays and Family days
  3. The Pharmacy team will enroll you in the Pharmacy Notification System (this is required)
  4. Once notified via text message, your prescription will be available at the next scheduled time for curbside pick-up between 1:00 pm and 3:00 pm every Wednesday and Friday.
  5. Beneficiaries are required to wear masks when picking up medication at Goodfellow and are prohibited from exiting the vehicle when visiting the Curbside Pharmacy.

Please note, the ability to fill scripts or access to the Curbside Pharmacy will not be available outside of designated hours.

Transferred Prescriptions

At this time, the Goodfellow Pharmacy cannot transfer any prescriptions that were sent off base to another pharmacy. If you would like prescriptions filled at Goodfellow, please contact your provider’s office and have them write a new prescription when your medications are due to be filled. Please do not have your provider’s office send a new prescription to us until there is only 25% remaining of your current prescription. 

If your doctor’s office has sent the Goodfellow Pharmacy a prescription, please call the pharmacy during the designated times, Tuesday and Thursday from 9:00 am to 2:00 pm, to activate your prescription and to notify the pharmacy you are ready to pick up the prescription. 

Pharmacy Notifications

If you do not receive notification that your prescription is ready, please do not show up to the curbside pick-up.  Curbside slots are reserved for “ready” to pick-up scripts only. Please call the Pharmacy during the designated call-in-hours on Tuesday and Thursday from 9:00 am-2:00 pm to check the status of your prescription(s).

Controlled Substances

Currently, due to the COVID-19 virus the Goodfellow Pharmacy will not accept any paper prescriptions to be filled. All controlled substances written by off base providers will have to be filled either through Express Scripts or an off-base pharmacy.

1 Week *ONLY* Hold

The Pharmacy will hold all prescriptions for one week. If your medications are not picked up within a weeks’ time, you will have to reactivate your prescription over the phone.

Paper Prescriptions

Currently, due to the COVID-19 virus the Goodfellow Pharmacy will not accept any paper prescriptions to be filled. All controlled substances written by off base providers will have to be filled either through Express Scripts or an off-base pharmacy.

Allocation of Rights for Pick-up

Other individuals may pick-up prescriptions on your behalf, however we ask that they bring in our signed consent form or bring your ID with them. Please contact the Pharmacy for instructions on obtaining the consent forms.

Flu Shot Info

All TRICARE plans cover the influenza vaccine, with beneficiaries and retirees eligible to receive a shot in one of two ways:

Visit a TRICARE network pharmacy. Find one at https://militaryrx.express-scripts.com/find-pharmacy or by calling (877) 363-1303; be sure to contact the pharmacy in advance to find out when they are administrating the vaccine and to ensure the pharmacist gives it – if an on-site clinic administers it, the vaccine may not be covered, according to vaccine information on TRICARE’s website.

Visit a TRICARE provider. The shot will be covered, but you will be charged a co-payment or cost share for the visit.

For more information on ways to receive the Flu Vaccine visit: https://tricare.mil/CoveredServices/IsItCovered/FluVaccine

Staying Informed

Follow Goodfellow Air Force Base (@17thTrainingWing) on Facebook for updates via social media.

You can also find current information on the website as well as the AF Connect app. Once you download the app, add “17th Training Wing” to your Favorites and click on the “COVID-19” section in the top left.

For information on changes to volunteer opportunities check the Volunteering page.

COVID-19 Links


Face Covering Guidance

Installation Access TIER Levels

Health Protection Measures

COVID Resiliency