HomeCovid-19 Information

 As of 22 Feb 2021


Continue to wash your hands often, and in the event you can’t, use hand sanitizer, preferably one that contains at least 60% alcohol.

Effective immediately, the local area for leave and pass is defined as the 300-mile radius around Goodfellow AFB, Texas, until further notice. Military members may travel up to 300 miles from Goodfellow without command approval, but may not travel through or to a hot spot without unit commander approval. This policy will be continually evaluated.


All Veterans Identification Card (VIC) holders, military retirees and their dependents, will be able to access Goodfellow AFB every Wednesday, Friday, Saturday and Sunday. Current pharmacy days/hours for retirees is not changed.

  • Retirees and their dependents can call in their prescriptions at (325)654-3101 on Monday/Tuesday/Thursday from 9 A.M.-2 P.M. Curbside Pharmacy Pick-up on Wednesdays & Fridays are from 12-3 P.M. Services may be limited or unavailable during Federal Holidays and AETC Family Days.
  • Exchange and Commissary are available Wednesdays and Fridays from 1-7 P.M. and normal business hours Saturday and Sunday. Social distancing and face mask wear are required. 
  • The legal office retiree/dependent power of attorney/notary services will be offered from 1-3 P.M. on Wednesdays and Fridays. These services are by appointment only; no walk-in services will be provided. A mask or other protective face covering is mandatory. For more information, or to make an appointment, please contact the legal office at 325-654-3203.

Thank you for your continued patience and understanding. Goodfellow values the service and sacrifices of our retirees. This gradual restoration prioritizes the health and safety of our workforce, and all those dependent on base services.


In an effort to protect all personnel at Goodfellow AFB, Tier 2 Limited Base Access is now in effect. This tier dictates the following:

TIER 2 (Mission Essential): Only personnel designated by their unit commander as mission essential and integral to mission continuation will be granted access to the installation. New visitor pass requests will be permitted for official business only and must be submitted through a sponsoring Group Commander for validation. 

Our military retirees are our longest serving members of our community.  Our debt and our commitment to them runs deep and they remain a key consideration in most every installation decision.

Under Tier 2 the following guidelines will be implemented:

  • North Gate Operational Hours
             Dates:  Monday - Friday 
                        5:30 a.m. - 8:30 a.m. (inbound and outbound traffic)
                        3:30 p.m. - 6 p.m.

                        Closed weekends, holidays, and down days
  • Mission essential personnel, who are integral to mission continuation, and on-base residents and their dependents will be granted access to the installation through the south gate
  • Mission essential services such as AAFES, Commissary, and Dining Facility Employees will use their common access cards or defense biometric identification cards to access entry through the south gate
  • Active duty and their dependents are authorized temporary access to the AAFES and Commissary facilities to purchase necessities.
  • Visitor passes will only be granted for official business and require group commander approval
  • All Veterans Identification Card (VIC) holders and military retirees base access is limited to Wednesdays and Fridays for the Ross Clinic Pharmacy and Wednesdays, Fridays, Saturdays and Sundays BX, and the Commissary
  • All mission essential contractor personnel must enter through the commercial vehicle inspection area


Effective immediately, the 17th Training Wing Commander has declared a public health emergency.

All Goodfellow AFB military personnel are ordered to limit their movements outside of travel to and from Goodfellow. Although the movements of DoD civilian employees and contractors cannot be limited, it's strongly encouraged for them to adhere to this order. Members may also leave their residence for essential needs. Exercising outside is also permitted - and encouraged. When exercising outside, guidelines on social distancing with people outside your household must be adhered to. All other movements are prohibited.



  • Strict hygiene (No handshaking, wipe common-use items)
  • If exposed, self-isolate (Wear mask or remain home)
  • Avoid contaminated water/food or risk areas
  • Communicate personal risk and symptoms
  • Follow social distancing procedures (avoid large gatherings, keeping six feet distance from others)


  • AFRC, M-F 0800-1600. Call 325-654-3893 or email fsc.programs@us.af.mil for more information or to make an appointment.
  • Arts & Crafts,Thu- Sat 1000-1500. goodfellowartscrafts@gmail.com or 654-325-3237
  • Auto Hobby, Sat/Sun 0800-1600. 5 customer limit.
  • Bowling Center, Dining: M-F 1030-1330. Bowling: F 1700-2100, Sat 1400-2100, Sun 1200-1800. 25 customer limit. Drinks and snacks available
  • Burger King, drive thru only/to-go
  • CDC, M-F 0600-1730, currently enrolled children of mission essential working parents only.Call for information 325-654-3239.
  • Chapel, Religious Services are being streamed. Please check out our Facebook page “GoodfellowChapel” for more information. Counseling is still available during the day at the chapel 0730-1630 M-F and a Chaplain can be reached at any time phone or text at 325-261-9788.
  • Civilian Personnel Office, M-F 0730-1630, by appointment only. 325-654-4959/3330 or goodfellowstaffing@us.af.mil (email is more effective).
  • Commissary, All DeCA employees and patrons MUST wear a face covering when entering, working or shopping in any DeCA Commissaries or facilities. Some items limited per customer. 
  • Cressman DFAC, M-F, Breakfast: 0600-0830, Lunch: 1030-1300, Dinner: 1630-1930 (Closed Friday Evening)
  • Crossroads, M-F 1700-1900, Sat-Sun 1200-1900, 35 customer limit. Social distancing, masks required, temperature checks and closing every 2 hrs. for cleaning. Please bring games, controllers or movies as these items will not be checkout. 
  • Education Center, M-F 0900-1500. Call for information 325-654-3314
  • Equipment Rental, Th-Sat 1000-1500, 17fss.fswo.odr@us.af.mil or 623-654-5335
  • Event Center, Ballroom official functions only, 45 customer limit. Doolittle Lounge, Fri-Sat 1700-Midnight, 60 customer limit. Game room, Fri-Sat 1700-Midnight, 25 customer limit. All rooms open 1700-midnight.

  • Finance, Mon, Wed, Thur, Fri 0800-1530, Tues 0800-1700 and 0800-1100 on Third Thursday. Permanent party In-processing will be Mon, Tues, and Thur @1000.  Finance Questions? Finance has gone virtual. Contact us @ Air Force Comptroller Services Portal (CSP). CAC login required.
  • Fitness Assessment Cell, official fitness assessment testing cancelled through 30 September 2020.
  • Legal, Notary and Power of Attorney services A mask or other protective face covering is mandatory. Power of attorney/notary services for active duty and guard on orders will only be offered on Thursday from 1100-1300. Retiree/dependent power of attorney/notary services will be offered from 1300-1500 on Wednesdays and Fridays. These services are also by appointment only; no walk-in services will be provided. All legal assistance consultations with an attorney will be conducted virtually via telephone. Active duty who are deploying will receive priority. Please call 654-3203 to schedule an appointment and if you are deploying, mention this information when making your appointment.
  • Library, Tue-Sat 0900-1500, 25 customer limit. 
  • Lodging, 24/7 operations, indefinite pause accepting Space A reservations.
  • Mathis Fitness Center, Military/dependents only. M-F, 0430-2100; Sat-Sun/holidays 1000-1800; Dependents can access M-F 0800-1100/1400-1600; 24/7 access available (inquire inside); Exterior facilities available (i.e. Alpha Warrior Rig, Running Track, Football Field, etc). Mathis Beach open-air fitness center open
  • MPF, DEERS/ID: M, W-F 0800-1100 (appt only)/1100-1600 (walk-ins), Tue 0800-1100 (appt only)/1100-1645 (walk-ins), Student Assignments: M, W-F 0900-1600, Tue 0800-1700, Permanent Party, Assignments: Mon-Fri 0900-1600, Reenlistments/extensions/passports: Appt Only; Student, Out-processing: Appt Only, All others: M, W, F 0900-1600, Tue, Thu 0800-1600, NOTE: All services close at 1300 every third Thursday for training. 623-654-1801
  • NAF Accounting, M-F 0730-1630.
  • NAF HR Office, M-F, appointment only, 0730-1630, 325-654-5275/5276
  • Outdoor Recreation, Office: Thu-Sun 1000-1700; McGarr Pool Closed
  • Outdoor Recreation Camp, M-F 0730-1630; Pool: Closed
  • Postal Service Center, Mon 0900-1800, Sat 1000-1500, 325-654-3466
  • School-Age, M-F 0600-0650, 1500-1730, Open all day on school holidays, 325-654-3241.
  • Smoothies-N-Things, Limited seating
  • Subway, Limited seating
  • Western Winds DFAC, M-F 0600-1930; Sat/Sun 0700-1930; midnight meal 2330-0100.  Meals to-go highly recommended; use social distancing, stay no longer than 15 mins

  • Ross Clinic has transitioned to single point of entry
  • All non-active duty patients can still expect all encounters to begin with a message to their provider team (via the appointment line or secure messaging), where patients will be offered face to face appointments when it is clinically indicated.
  • For most recent updates, please visit our Facebook “AFMS Goodfellow 17th Medical Group”

*Social Distancing - Recommendation is still to limit crowded settings, avoid mass gatherings, and maintain physical distance (approximately 6 feet) from others when possible.  Leaders in charge of public events must minimize sources of close contact to the most reasonable extent possible.


Ways to Access Care Anytime MTF is Closed:

  • Secure Messaging:  Message your provider/primary care team 24/7 via https://app.tolsecuremessaging.com/
  • Nurse Advice Line (NAL):  If you require medical advice or need to speak with a medical professional, the NAL is available 24/7 at 1-800-874-2273
  • Urgent Care Center (UCC): If you require immediate evaluation & treatment for non-emergent reasons, please visit the closest in-network UCC. *Shannon/Shannon South are the only TRICARE-certified UCCs in San Angelo. **Active Duty personnel MUST receive a referral authorization from the NAL before going to UCC.
  • Emergency Room/Dept (ER/ED):  Visits the nearest ED if you require immediate attention for life-threating conditions. *Referral is not required for ED visits related to life/limb/eyesight injuries.


Do you have a fever, cough, or shortness of breath and been exposed to someone who has been recently quarantined for the Coronavirus or has been tested positive for the Coronavirus? If you or a family member believe you might be infected with COVID-19, use one of the following options BEFORE going to the Goodfellow Clinic: the appointment line at (325) 654-3149 during duty hours; the TRICARE Nurse Advice Hotline, after duty hours, at 1-800-874-2273, option 1; or use the TRICARE Online (TOL) Secure Messaging.

ONLY go to the hospital or ER if you meet the following criteria: You have come in contact with someone who is infected or suspected of being infected, or you have recently traveled to a hot spot AND you have a fever of 100.4 or higher AND you are showing symptoms of a lower respiratory disease.​


  • Avoid close contact with anyone showing symptoms of respiratory illness (fever, cough, difficulty breathing)

  • Wash your hands for at least 20 seconds before and after preparing food, eating, and touching your face

  • If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol

  • Cover your nose and mouth with a tissue when you cough or sneeze, throw the tissue away immediately and wash your hands

For TRICARE beneficiaries, please only utilize TRICARE in-network emergency and urgent care centers to avoid out-of-pocket costs.  Shannon and Shannon South both offer in-network services. 

Goodfellow Ross Clinic

Face-to-face care at the 17th MDG is restricted to acute care only appointments. All other appointments will be performed virtually.

Personnel Under Restriction of Movement (RoM)/ Return to Work

All members who have been under Restriction of Movement (to include those placed on RoM by individual unit commanders due to deployment/re-deployment/PCS, as well as medically-directed isolation and quarantine) need to be medically evaluated before returning to work.  On the 12th day of RoM, please report to the tent in front of the 17 MDG Clinic for testing and then again—on day 14—for test results/clearing for duty. If any of the days occur on the weekend, present the next duty day, not before. Individuals assessed as no longer showing risk of COVID-19 will be cleared to report to duty the following morning.  If personnel are showing signs of coronavirus, they will receive additional medical care.  Screening in the MDG tent starts at 8:00 A.M., Mon-Fri.  Please bring ID and arrive on time; screenings will conclude at 8:30 am. Please call the 17 MDG Appointment Line with any questions.

Retiree and TRICARE Plus beneficiaries

Despite limited access to base, your providers at the 17 MDG and our network providers are still continuing to provide support to our beneficiaries using non-traditional measures such as telephone appointments, virtual appointments and through TRICARE Secure Messaging. 17th MDG Pharmacy has implemented curb-side pick-up for retirees and their family members – specific instructions are available in the “Pharmacy” section below.

Please contact your primary care manager through the medical group appointment line or Secure Messaging.

Important Information

17 MDG Appointment Line, M-F 7 am – 4 pm: (325) 654-3149

Other ways to communicate with your primary care team remain accessible:

  • To send a message to your provider you can utilize Secure Messaging via app.tolsecuremessaging.com or www.TRICAREonline.com
  • If you need medical advice or need to speak with a medical professional the Nurse Advice Line (NAL) is available at 1-800-874-2273
  • In an emergency situation (life, limb, eyesight or broken bone) please dial 9-1-1 or go to the nearest emergency room attached to a hospital
  • Pharmacy services are between 7:30 a.m. – 4:30 p.m. for Active Duty and their dependents only. Retirees and their dependents must continue to utilize the curbside pharmacy.

Nurse Advice Line (for use after duty hours): (800) 874-2273 or (325) 654-3149, option 1

Facebook: AFMS – Goodfellow – 17th Medical Group (@AFMSGoodfellow17thMedicalGroup)

Air Force Medical Service




For questions about your local prescriptions, please call the Goodfellow Pharmacy at (325) 654-3101.

In order to maintain patient and personnel safety, we are taking actions as prescribed by Health Protection Condition (HPCON) Risk Levels and health officials’ guidance and will adjust our pharmacy operations as necessary.

Active Duty and Dependents

Express Scripts

The 17 MDG encourages the use of Express Scripts. By signing up for Express Scripts beneficiaries can receive important notices, have medication delivered to their home, and sign up for automatic refills. Copayments are directed by statute and the Department of Defense (DoD) cannot waive them.

Telephone: (877) 363-1303

Online: www.militaryrx.express-scripts.com/home-deliver

Network Pharmacy

Do you need a prescription right away, or unable to get to a military pharmacy? Visit the TRICARE Network Pharmacy site to learn more. Telephone: 1-877-363-1303

Online: https://www.tricare.mil/CoveredServices/Pharmacy/FillPrescriptions/Network

Curbside Pharmacy for Retirees & Their Dependents


Wednesday & Friday: 1200 – 1500
All prescriptions processed from the Automated Refill Line, EPrescribe, and TRICARE ONLINE (TOL) prior to 1200 will be ready at the next Curbside Pick Up Da

Phone in your own refill requests through the Automated Refill Prescription Service (AudioCare).

We will automatically process these submissions. All EPRESCRIBE (electronically sent from off-base providers) AND TRICARE ONLINE (TOL) submissions received before 1200 will now be ready at the next Curbside Pick Up Day.

Drop-off is still available during Curbside house and will be ready at the next Curbside pick-up day.


Audiocare Phone Number:  325-654-3102

TRICARE ONLINE WEBSITE:  https://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml

Pharmacy Staff Line:  325-654-3101

How to Obtain a Prescription

  1. Contact your provider to obtain a new prescription.  Prescription transfers will not be accepted.
  2. Call the Pharmacy (325) 654-3101 from 9:00 am – 2:00 pm every Tuesday and Thursday (closed on Holidays and Family days
  3. The Pharmacy team will enroll you in the Pharmacy Notification System (this is required)
  4. Once notified via text message, your prescription will be available at the next scheduled time for curbside pick-up between 12:00 pm and 3:00 pm every Wednesday and Friday.
  5. Beneficiaries are required to wear masks when picking up medication at Goodfellow and are prohibited from exiting the vehicle when visiting the Curbside Pharmacy.

Please note, the ability to fill scripts or access to the Curbside Pharmacy will not be available outside of designated hours.

Transferred Prescriptions

At this time, the Goodfellow Pharmacy cannot transfer any prescriptions that were sent off base to another pharmacy. If you would like prescriptions filled at Goodfellow, please contact your provider’s office and have them write a new prescription when your medications are due to be filled. Please do not have your provider’s office send a new prescription to us until there is only 25% remaining of your current prescription. 

If your doctor’s office has sent the Goodfellow Pharmacy a prescription, please call the pharmacy during the designated times, Tuesday and Thursday from 9:00 am to 2:00 pm, to activate your prescription and to notify the pharmacy you are ready to pick up the prescription. 

Pharmacy Notifications

If you do not receive notification that your prescription is ready, please do not show up to the curbside pick-up.  Curbside slots are reserved for “ready” to pick-up scripts only. Please call the Pharmacy during the designated call-in-hours on Tuesday and Thursday from 9:00 am-2:00 pm to check the status of your prescription(s).

Controlled Substances

Currently, due to the COVID-19 virus the Goodfellow Pharmacy will not accept any paper prescriptions to be filled. All controlled substances written by off base providers will have to be filled either through Express Scripts or an off-base pharmacy.

1 Week *ONLY* Hold

The Pharmacy will hold all prescriptions for one week. If your medications are not picked up within a weeks’ time, you will have to reactivate your prescription over the phone.

Allocation of Rights for Pick-up

Other individuals may pick-up prescriptions on your behalf, however we ask that they bring in our signed consent form or bring your ID with them. Please contact the Pharmacy for instructions on obtaining the consent forms.

Flu Shot Info

We encourage you to get the flu vaccine to help reduce the overall impact of possible respiratory illnesses for you and others during the COVID-19 pandemic. While the flu vaccine will not protect you against COVID-19, flu vaccination has been shown to reduce the risk of illness, hospitalization and death from an influenza infection. It is especially important for you to be immunized against the flu this year because we want to avoid potential simultaneous demand on our healthcare system due to COVID-19 and the flu.

Currently the following beneficiaries are able to receive their flu vaccines at the Goodfellow clinic:

Active Duty from the following units *if unable to attend scheduled flu lines*:

-              17th MDG

-              17th SFS

-              17th CES

-              17th WSA

-              17th CPTS

-              17th FSS

-              17th LRS

-              17th CONS

Other beneficiaries of the following ages:

-              6 months – 2 years old

-              65 years and older

Please call the 325-654-1484 to verify whether we have the flu vaccine in stock before you attempt to obtain the flu vaccine in the network. If we do not currently have the vaccine in stock, you may obtain the flu immunization in the TRICARE network for free. You may go to any network pharmacy that accepts TRICARE.

You may search for a TRICARE network on-line at:


Updating Your Records

To ensure your shot record is updated, please provide the vaccine documentation you receive from the network pharmacy or TRICARE-authorized network provider to your Primary Care team or your MTF Immunizations clinic.

You may upload a copy of your immunization documentation to secure messaging and send to your Primary Care Manager or hand carry a copy to the MTF. We care about your health and want you to be protected. The flu vaccine is an important tool to protect you from the flu in any year; however, it is especially important as we address the additional threat posed by COVID-19.

Please call 325-654-3149 or Secure Message your PCMH if you have any questions.

Staying Informed

Follow Goodfellow Air Force Base (@17thTrainingWing) on Facebook for updates via social media.

You can also find current information on the website as well as the AF Connect app. Once you download the app, add “17th Training Wing” to your Favorites and click on the “COVID-19” section in the top left.

For information on changes to volunteer opportunities check the Volunteering page.

COVID-19 Links

Face Covering Guidance

Installation Access TIER Levels

Health Protection Measures

COVID Resiliency