Exchange's extended holiday return policy gives shoppers peace of mind Published Nov. 18, 2014 Army & Air Force Exchange Service Public Affairs DALLAS -- To make gift giving easier, the Army & Air Force Exchange service is extending its return policy for items purchased from Nov. 1 to Dec. 24, 2014. The Exchange's standard policy allows returns anywhere from up to 15 to 90 days of purchase with a sales receipt. The holiday return/exchange policy extends these terms through Jan. 31, 2015. "The Exchange knows that sometimes a gift can be the wrong color, size or brand," said Air Force Chief Master Sgt. Sean Applegate, the Exchange's senior enlisted advisor. "The Exchange's extended return policy goes the extra mile to make sure everyone gets the perfect gift this year." Refunds with sales receipts are processed as forms of payment (cash for cash, credit for credit card). Refunds without sales receipts receive an Exchange gift card. Shoppers can also return items purchased through shopmyexchange.com at their closest brick-and-mortar Exchange. For more information about the extended refund policy, shoppers can visit customer service at their nearest Exchange.
