Exchange Extended Holiday Return Policy Gives Shoppers More Flexibility

  • Published
  • By Army & Air Force Exchange Service Public Affairs
  • Army & Air Force Exchange Service Public Affairs

Soldiers, Airmen, Guardians, retirees, Veterans and military shoppers have extra time to make returns during the holiday season at the Army & Air Force Exchange Service.  

Shoppers have until Jan. 31 to make returns on purchases made from Nov. 1 to Dec. 24 at Exchange stores or at

“The Exchange recognizes that the holidays are a joyous but often hectic time,” said Air Force Chief Master Sgt. Kevin Osby, the Exchange’s senior enlisted advisor. “We’re extending the return window to give shoppers extra flexibility during this busy time of the year.”

The Exchange’s regular return policy allows returns from 15 to 90 days after the purchase with a receipt, depending on the item. If an item’s regular return window extends past Jan. 31, that date will be honored.

Some exclusions apply. For more information, military shoppers can visit their local Exchange or call 1-800-527-2345 for online returns.