Exchange unwraps holiday return policy Published Oct. 17, 2011 GOODFELLOW AIR FORCE BASE, Texas -- Recent industry statistics show that three to four percent of all retail sales are returned for a refund or exchange. To alleviate the worry about what can be returned and when, the Army and Air Force Exchange Service is giving the gift of extended hassle-free returns for the holidays. For items purchased between Nov.1- Dec. 24, Goodfellow shoppers can return or exchange those items through Jan. 31. If a shopper requests a refund with a sales receipt, a cash refund will be made if the original purchase was made in cash. If the original purchase was made by credit card, the refund can be credited to the customer's same credit card. If a customer requests a refund without a sales receipt, the refund amount is loaded onto an Exchange Merchandise Card. "The Goodfellow Exchange's return policy is second to none," said the Exchange's General Manager Sue Roy. "With our amended policy during the holiday season, we have the processes to ensure it's the right color, look or fit." In addition to returns on locally purchased items, shoppers can return Exchange, catalog or Internet orders to the Goodfellow Exchange for a full refund on the product. If the return is due to an error on the Exchange's part, shoppers will be reimbursed the standard shipping charges in full. "We take our commitment to serving those who serve very seriously," Roy said. "Exchange shoppers give the best gifts because we ensure that Airmen get exactly what they want every time." FMI: Goodfellow Exchange, (325) 655-5789. (Courtesy of the Army and Air Force Exchange Service.)
