Making a difference with PCS moves Published Oct. 4, 2010 GOODFELLOW AIR FORCE BASE, Texas -- Did you move here this summer? If so, it's likely that you've already unpacked most of the boxes, completed your PCS travel voucher, settled your children into their new schools and tackled new duties at work. Congratulations, but you're not done with your move yet if you haven't completed your personal property customer satisfaction survey. Well, "survey" is not the best way to think of the CSS, instead, think of it as a "scorecard" or a "grade report" for both the government and industry organizations that were involved in moving the households to the new duty station. Whether this move was the best move ever, average or the worst, completing the short 12-question survey ensures Air Force leadership is aware of how the move went. Survey results are used in two ways. First, each military service uses the results to determine how well the origin and destination personal property offices did in assisting the moving servicemember. Second, the ratings indicate how well the commercial moving company performed and is used to determine how much business they will get from the Defense Department in the future. Every servicemember who moves can do his part to ensure quality future moves for thousands of servicemembers and Defense Department civilians by completing the survey when it arrives in his e-mail inbox, usually between seven to 21 days following delivery of his property. If a servicemember did not receive the e-mail, go to www.SDDC.army.mil and select the Personal Property/POV link to access the survey, or contact the local Personal Property Office at (325) 654-3707. (Courtesy of 17th Logistic Readiness Squadron Traffic Management Office.)
