Exchange shoppers asked to sound off with CSI Published Oct. 4, 2010 GOODFELLOW AIR FORCE BASE, Texas -- The Army and Air Force Exchange Service is constantly seeking opportunities to improve on the exchange benefit. As part of this effort, the Defense Department's oldest and largest exchange service relies on an ongoing customer service index to provide localized, real-time snapshots of what exchange facilities are doing to improve the value of support provided to Airmen and their families. The survey, which addresses customer service, pricing, sales associate availability, merchandise assortment and many more key issues, is administered at one-fourth of exchange main stores every quarter. Goodfellow exchange shoppers can participate in the 2010 customer service index survey Oct. 16- Nov. 6. During this time, servicemembers and their families are encouraged to visit the exchange to provide feedback on locally available services. Beyond improving the exchange benefit, shoppers who participate will also receive a $5 off coupon good towards their next purchase at the exchange. "We want to hear from as many Goodfellow shoppers as possible," said the Goodfellow Exchange General Manager Pat Tinker. "Efforts like the CSI are critical to not only improving the shopping experience, but also bolstering the Services dividend the Exchange annually delivers to the community as healthy exchange operations produce greater returns for Air Force quality of life programs." (Courtesy of AAFES Public Affairs.)
