AAFES works double time correcting inadvertent charges Published Aug. 17, 2010 By Army and Air Force Exchange Service Public Affairs DALLAS -- Numerous transactions at Army and Air Force Exchange operations are experiencing a double whammy no one saw coming; a processing error resulting in duplicate charges on credit and debit card transactions. "Shoppers who swiped their cards anytime between Aug. 7-9 at an AAFES facility are strongly encouraged to review their statements to see if they are impacted by this issue," said AAFES' Chief of Staff, Col. Virgil Williams. "If a customer finds a billing anomaly, no action will be required on their part as we're working to correct inaccuracies on their behalf." Scores of associates from AAFES' Information Technology and Finance and Accounting teams are working around the clock to remedy any and all erroneous charges created as a result of the processing error. "We're putting all the resources we have towards doing the right thing for customers affected by this unfortunate turn of events," Colonel Williams said. "If there's an overdraft fee as result of a duplicate charge, we're going to fix it. Our priority is to take corrective action as quickly as possible and return customers' accounts to the exact state they were prior to this glitch." Shoppers whose credit cards were double charged and, as a result, suffered overdraft fees, can simply bring documentation, such as an overdraft notice or online statement, to the base exchange for a full refund of the fees. The processing error that produced duplicate charges affected AAFES locations worldwide. Depending on the type of card used, corrective action could be visible to the customer anywhere from 24 hours to a couple of weeks. "The timeline is subject to a number of variables," Colonel Williams said. "Regardless, we want exchange shoppers to know that every possible measure is being taken to eliminate any additional charges and rectify any concerns created as a result of this processing miscue."
