Air Force financial services to change
By Maj. Stephen Cristofori, 17th Comptroller Squadron commander
/ Published April 15, 2008
GOODFELLOW AIR FORCE BASE, Texas --
Financial Services in the Air Force are changing. Right now the Air Force Financial Services Center is manned with more than 260 personnel responsible for processing travel vouchers and military pay transactions for four major commands, the Air Force Academy and the Air Force District of Washington, with Air Education and Training Command not far behind.
This change in operations will standardize financial transaction processing, provide a 24 hours per day, seven days per week, customer service capability for active duty and reserve personnel and give the Air Force 600 manpower positions for other critically manned career fields.
The AFFSC will provide a single point of entry for Airmen through both a toll-free number and the Air Force Portal (Life & Career > Money - Finance Central > AFFSC) for customer service.
While this change does reduce the manpower in your local finance office, there will still be personnel on hand to provide face-to-face customer service, to include answering those hard questions, aid in filling out vouchers, and perform in- and out-processing briefings.
The AFFSC is about 70 percent complete with a final compliment of 550 personnel scheduled by 2013. Phase 2 of the AFFSC standup, the Contact Center, will standup 1 Oct 08.
The major change in customer service that accompanies the Contact Center is that members will be directed to the use the web, email, or phone for the Contact Center first and utilize the Financial Services Office last.
The first three will be available 24 hours per day, seven days per week, while the Financial Services Office will retain typical customer service hours. All customer service interfaces will access that same customer service records so your service will be very consistent. Accurate, timely, and standardized service and support is our goal.